Shipping & Handling - Standard and Rush Production & Shipping
Coronavirus Notice: Please be patient while waiting for your package during the pandemic. Many countries are slow to process packages through customs and the international ports are overwhelmed. Your items will be delivered, we just cannot rely on the pre-Covid19 delivery timelines listed below at this time. If the 90 day timeline (off-peak) / 120 day timeline (peak - around the holidays) has passed and you have not received your package per the tracking information we receive from the postmaster, we will issue a full refund.
Read more below.
Rush Production & Shipping is possible on some items and can range broadly depending on the speed requested and delivery destination. Please contact us at A Lark & A Lady (ALarkAndALady@gmail.com) to inquire about Rush Production & Shipping options prior to making your purchase.
Specify the item you would like rushed and time requirements when communicating by email. Express shipping does not guarantee on-time delivery due to delays that are possible with Covid 19 and customs in your country.
However, we recommend rush shipping if your event is in two months or less from the date of purchase. We highly suggest you select rush shipping over reliance on the local postal system of your country. We have found DHL, UPS and Fedex to be the most predictable at on-time delivery. Unfortunately, USPS 2-day mail is still not delivering on-time post-Covid. Please contact us to get a quote, we will need your business or residential delivery address, not a PO Box to provide this quote.
If you have not received your item in 31 days, you must contact us immediately to initiate an investigation with our manufacturers, seamstresses and logistics. Requests for an investigation not made within this time-frame will be assumed to have been successfully completed and full refunds may not be possible. We do not provide refunds for packages that are not picked up from your post office or are marked as refused.
It is very important that you understand that many of our items are custom made upon your order and produced on demand, requiring up to 21 days for production turnaround. Please keep these timelines in mind when ordering as we do not want you to be disappointed and miss having your beautiful outfit and accessories for your upcoming special occasion. Orders cannot be canceled once placed. We do not provide refunds for packages that are not picked up from your post office or are marked as refused.
North America - Receiving your product can take anywhere from 5-90 days during Covid, depending on where the package ships from. Most delivery times are within 3-6 weeks, but shipping has become very unpredictable since Covid began.
Global Customers - For customers residing in countries outside of North America, production and delivery can take as long as 90 days, but often items are delivered much sooner than this. Please note that not all of our products ship outside of North America, the product page will let you know if a product doesn’t ship outside of the US/CAN/MEX.
Holidays - From the week of Thanksgiving/Black Friday/Cyber Monday through to the Winter holidays around the globe, it can take up to 120 days to receive your items from our international warehouses. Please choose expedited shipping as your delivery method if you have an event at this time of year.
Where are our items coming from?
We are operated out of Denver, Colorado, but our boutique is online only, we do not have a physical store here as this is a small family-run drop-ship business.
A Lark and a Lady has multiple warehouses all over the world, including the USA, Australia, France, Thailand, Singapore, Pakistan, China, Khazakstan, Vietnam and Russia. Your items will be shipped from the nearest facility or dressmaking shop that stocks or produces the item you order.