Shipping & Handling - Standard and Rush Production & Shipping
Coronavirus Notice: Please be patient while waiting for your package during the pandemic. Many countries are slow to process packages through customs and the international ports are overwhelmed. Your items will be delivered, we just cannot rely on the pre-Covid19 delivery timelines listed below at this time. If the 90 day timeline / 120 day timeline around the holidays has past and you have not received your package, we will issue a full refund. Read more below.
Rush Production & Shipping is possible on some items and can range broadly depending on the speed requested and delivery destination. Please contact us at A Lark & A Lady (ALarkAndALady@gmail.com) if you need to inquire about Rush Production & Shipping options. Specify the item you would like rushed and time requirements when communicating by email. Express shipping does not guarantee on-time delivery due to delays that are possible with customs in your country.
If you have not received your item in 31 days, you must contact us immediately to initiate an investigation with our manufacturers and logistics. Requests for an investigation not made within this time-frame will be assumed to have been successfully completed and full refunds may not be possible.
Shipping and Handling are only 1 US center for many countries. If your country incurs an additional charge this will be indicated upon checkout prior to completing your purchase.
It is very important that you understand that many of our items are produced on demand, requiring 2-7 days for production turnaround.
North America - Receiving your product can take anywhere from 5-90 days for US, Canadian, Mexican customers during Covid. Most delivery times are within 2-6 weeks, but shipping has become very unpredictable since Covid began.
Holidays - From Black Friday through to the Winter holidays around the globe, it can take up to 120 days to receive your items from our international warehouses.
Global Customers - For customers residing in countries outside of North America, production and delivery can take as long as 90 days, but often items are delivered much sooner than this.
Please keep these timelines in mind when ordering as we do not want you to be disappointed and miss having your beautiful costume and accessories for your upcoming special occasion.
A Lark and a Lady has multiple warehouses all over the world, including the USA, Thailand, Pakistan, China, Khazakstan, Vietnam and Russia. Your items will be shipped from the nearest facility that stocks the item you ordered.