Shipping & Handling - Standard and Rush Production & Shipping

Rush Production & Shipping is possible on some items and can range broadly depending on the speed requested and delivery destination.  Please contact us at A Lark & A Lady (ALarkAndALady@gmail.com) to inquire about Rush Production & Shipping options prior to making your purchase. 

Specify the item you would like rushed and time requirements when communicating by email. Express shipping does not guarantee on-time delivery due to delays that are possible with weather events, holidays and Customs clearance times in your country.

However, we recommend rush shipping if your event is in two months or less from the date of purchase.  We highly suggest you select rush shipping over reliance on the local postal system of your country.  We have found DHL, UPS and Fedex to be the most predictable at on-time delivery.  Unfortunately, USPS 2-day mail is still not delivering on-time post-Covid.  Please contact us to get a quote, we will need your business or residential delivery address, not a PO Box to provide this quote.

If you have not received your item in 31 days, you must contact us immediately to initiate an investigation with our manufacturers, seamstresses and logistics. Requests for an investigation not made within this time-frame will be assumed to have been successfully completed and full refunds may not be possible.   We do not provide refunds for packages that are not picked up from your post office or are marked as refused.

Standard Shipping:

It is very important that you understand that many of our items are custom made upon your order and produced on demand, requiring up to 21 days for production turnaround. Please keep these timelines in mind when ordering as we do not want you to be disappointed and miss having your beautiful outfit and accessories for your upcoming special occasion.  Orders cannot be canceled once placed.  We do not provide refunds for packages that are not picked up from your post office or are marked as refused.

North America - Most delivery times are within 2-4 weeks, but shipping has become very unpredictable since Covid.

Global Customers - For customers residing in countries outside of North America, production and delivery can take as long as 90 days, but often items are delivered much sooner than this.  Please note that not all of our products ship outside of North America, the product page will let you know if a product doesn’t ship outside of the US/CAN/MEX.

Holidays - From the week of Thanksgiving/Black Friday/Cyber Monday through to the Winter holidays around the globe, it can take up to 120 days to receive your items from our international warehouses. Please choose expedited shipping as your delivery method if you have an event at this time of year.

Where are our items coming from?

We are operated out of Denver, Colorado, but our boutique is online only, we do not have a physical store here as this is a small family-run drop-ship business.

A Lark and a Lady has multiple warehouses all over the world, including the USA, Australia, France, Thailand, Singapore, Pakistan, China, Khazakstan and Vietnam. Your items will be shipped from the nearest facility or dressmaking shop that stocks or produces the item you order.

 

Company Policies

As a small, online only boutique run by a mother and daughter in Colorado, when you buy from us, we want to make sure you are fully aware of our policies for exchanges and shipping as we cannot offer the same policies as national retailers. 
Products sold via TikTok Shop conform to TikTok Shop Return Policies.

All items sold on ALarkAndALady.com are final sales;
we do not allow returns or refunds, but in some circumstances we offer in-store credit.

Delivery Alert

As of 2025 most countries (including the US) are delivering packages at a much slower pace than regular letters, so please be patient.

If you need rush shipping, please email us for a quote before placing your order as we might be able to send your package via Fedex or DHL for an additional fee. ALarkAndALady@gmail.com

Custom Made Clothing

Custom made “bespoke” items do not qualify for refunds nor exchanges as we cannot incorporate these items back into our inventory.
ALTERATIONS DUE TO CUSTOM-FIT MEASUREMENT ISSUES
We require that your measurements be taken by a seamstress or tailor to ensure proper fit within a 1-3 cm difference.  Our garments are hand-cut and handmade. Please provide the measurements on a dressmaker's business form as proof that they've been taken professionally.
If a dress does not fit because of your measurement errors, then you will be fully responsible for the cost of alterations.  
For size issues of items that are custom-fit that are significantly over or under this 1-3 cm tolerance we will work to come up with a plan to address the issue. If the dress size did not arrive in the specifications you ordered within a 1-3 cm allowance, you can choose to make the adjustments at a local tailor, in which case we will reimburse the tailoring costs as long as the costs does not exceed 10% of the original price. If the tailoring costs exceed 10% of the original price of the dress, we will reimburse only up to the amount equal to 10% of the dress's original cost, excluding shipping and tax. 
We are not liable for any additional customization to your garment you wanted which was not specifically requested prior to production of your dress or suit to include items such as a specific fabric type, adding or removing elements not on the outfit as shown on our site, lining, boning, laces, buttons or zippers and so forth.  Please be very thorough when sending us your customization details, so we send you a garment you will be happy with.
We require any issues you have with the custom made product to be thoroughly outlined in an email with detailed photographic proof within 24 hours of receiving it by your delivery person.  Indicate what you requested of us and the explanation of what was not made to your specifications in writing.  For support of your claim, we request that you send detailed close-up photos of the issue, full-length photos of the garment’s front and back and sides, full-length and close-ups documenting the product’s actual measurements with the garment lying perfectly flat with the zero on the tape and the final measurement number shown clearly without being cut off or blurry.  Failure to respond with this clear statement of the issue and accompanying photographic evidence of your claims within 36 hours will result in a forfeiture of compensation.  We strive to solve any issues within a week’s time with our seamstresses.

Exclusions from Exchange or Refund

We do not permit exchanges or refunds of the following items for reasons of hygiene or inability to resell them: Customized gowns/suits, hats, undergarments, swimsuits, earrings or hair ornaments.  

Exchanges - Quality Issues

Exchanges - Size Issues

We can not process any products that are returned directly to us without prior return for exchange authorization.  Most products will need to be returned to the originating warehouse to be restocked. Please email us at ALarkAndALady@gmail.com for return policy inquiries.
EXCHANGE OF OFF-THE-RACK PRODUCTS

For off-the-rack items, we must be notified within 24 hours of product delivery of a size issue.  We will do our best to help you with an exchange for the exact item you ordered in a different size, if it is available.  Otherwise, we can offer you store credit if the size you need is not available or the item is Out Of Stock.  If you were sent the wrong color item by the warehouse, we will work to get the correct color sent to you in exchange for the incorrect one you received.  If the color you want is not in stock, we can provide you with store credit once the item is returned. 
PROOF:  Please provide a photo of the size tag or the item's color with an explanation by email at ALarkAndALady@gmail.com. This must be done within 24 hours of receiving the item.
Once the exchange is approved, please provide tracking information by email to alarkandalady@gmail.com as soon as the package has been mailed to the appropriate warehouse.  This must be done within 2 days of your approved exchange request or the exchange will be denied by the warehouse. We have no recourse after 48 hours as the warehouse will not hold a replacement item for the customer without proof the original item is being returned promptly.  Once tracking is showing up by the postal carrier, we will send the exchange item to you.
Note that return shipping costs are the responsibility of the customer.

Privacy

We do not sell or share our customer information with any other businesses.
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