Shipping & Handling - Standard and Rush Production & Shipping
Coronavirus Notice: Please be patient while waiting for your package during the pandemic. Many countries are slow to receive packages through customs and the international ports are overwhelmed and some are even closed. Your items will be delivered, we just cannot rely on the pre-Covid19 delivery timelines at this time. Thank you for your understanding.
Shipping and Handling are included in the price for many countries. If your country incurs an additional charge this will be indicated upon checkout prior to completing your purchase.
It is very important that you understand that many of our items are produced on demand, requiring 2-7 days for production turnaround. Receiving your product can take anywhere from 5-31 days for US, Canadian, Mexican customers. Prior to the holidays around the globe, it can take up to 60 days to receive your items from our international warehouses.
For customers residing in countries outside of North America, production and delivery can take as long as 60 days, but often items are delivered much sooner than this. Please keep these timelines in mind when ordering as we do not want you to be disappointed and miss having your beautiful costume and accessories for your upcoming special occasion.
A Lark and a Lady has multiple warehouses all over the world, including the USA, China and Russia. Your items will be shipped from the nearest facility that stocks the item you ordered.
Rush Production & Shipping is possible on some items and can range broadly depending on the speed requested and delivery destination. Please contact us at A Lark & A Lady (ALarkAndALady@gmail.com) if you need to inquire about Rush Production & Shipping options. Specify the item you would like rushed and time requirements when communicating by email.
If you have not received your item in 31 days, you must contact us immediately to initiate an investigation with our manufacturers and logistics. Requests for an investigation not made within this time-frame will be assumed to have been successfully completed and full refunds may not be possible.