Custom Made Clothing
Custom made “bespoke” items do not qualify for refunds nor exchanges as we cannot incorporate these items back into our inventory.
ALTERATIONS DUE TO CUSTOM-FIT MEASUREMENT ISSUES
We require that your measurements be taken by a seamstress or tailor to ensure proper fit within a 1-3 cm difference. Our garments are hand-cut and handmade. Please provide the measurements on a dressmaker's business form as proof that they've been taken professionally.
If a dress does not fit because of your measurement errors, then you will be fully responsible for the cost of alterations.
For size issues of items that are custom-fit that are significantly over or under this 1-3 cm tolerance we will work to come up with a plan to address the issue. If the dress size did not arrive in the specifications you ordered within a 1-3 cm allowance, you can choose to make the adjustments at a local tailor, in which case we will reimburse the tailoring costs as long as the costs does not exceed 10% of the original price. If the tailoring costs exceed 10% of the original price of the dress, we will reimburse only up to the amount equal to 10% of the dress's original cost, excluding shipping and tax.
We are not liable for any additional customization to your garment you wanted which was not specifically requested prior to production of your dress or suit to include items such as a specific fabric type, adding or removing elements not on the outfit as shown on our site, lining, boning, laces, buttons or zippers and so forth. Please be very thorough when sending us your customization details, so we send you a garment you will be happy with.
We require any issues you have with the custom made product to be thoroughly outlined in an email with detailed photographic proof within 24 hours of receiving it by your delivery person. Indicate what you requested of us and the explanation of what was not made to your specifications in writing. For support of your claim, we request that you send detailed close-up photos of the issue, full-length photos of the garment’s front and back and sides, full-length and close-ups documenting the product’s actual measurements with the garment lying perfectly flat with the zero on the tape and the final measurement number shown clearly without being cut off or blurry. Failure to respond with this clear statement of the issue and accompanying photographic evidence of your claims within 36 hours will result in a forfeiture of compensation. We strive to solve any issues within a week’s time with our seamstresses.
